How to Keep Customers Longer and Maximize Lifetime Value

Studies shows that it cost up to four times more to find a new customer than it does to keep an existing customer. Repeat customers are what drives a business to increase sales and profits. However, even as you work hard to nurture your ideal customers there are others that are leaving your business. What if you could decrease those leaving and increase the value they bring to your business?

It starts with understanding why customers leave in the first place and how the right communications strategy allows you to keep them longer. In this video, we will show you actionable methods to keep your customers and maximize their lifetime value. You will lean what is churn, and how to calculate your churn rate. How to understand why your customers are leaving, and how to keep customers longer with the right communication strategy.





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